Date: May 12, 2014 Author: Amy Liu

Introducing Our Brand New Support Site!

We’re pleased to announce the launch of our new support site! support.jwplayer.com features lots of cool new tools to assist with your questions and troubleshooting. Let’s take a quick tour and go over some of the more interesting changes:

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1) Integrated Article/Question & Answer Search

Previously, when searching through our help articles, community questions were separate. On our new support site, both are now integrated into a single searchable repository. If your question has been already been answered by another user, we make it much easier to find. To make sure we don’t miss a beat, many of our previous forum threads have made the trip over to support.jwplayer.com, making our entire prior knowledge base searchable as well.

supportsite

2) Improved FAQ

We’ve added a new section related to non-technical issues. Billing, payment, and licensing questions can now be answered by visiting our FAQ page.

3) Better feedback

Read an article, but still confused? Think we need to clarify something a bit more? Let us know! We’ve implemented feedback at the bottom of our content for you to let us know how best to improve our content.

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4) More API Examples

We’ve updated many of our prior examples with new features and popular implementations. For example, we now have demos for Google Analytics, a responsive lightbox, and customized livestream error messages.

5) Improved organization

All of our player, advertising, and platform information is now centrally located and linked together, so searching across all of this information has never been easier!

We will continue to iteratively improve the support site, and your feedback and insight will help drive this forward to make information easier to find, use, and understand. Please take a look and let us know what you think!

5 comments

    • Yannick

      May 13, 2014 at 4:00 pm


      Realy nice.

      But can you add a section for the player version changelog please?

      Thanks,
      Yannick

    • MisterNeutron

      June 19, 2014 at 3:24 pm


      The Q&A section is a mess.

      1. The list of topics doesn’t correctly identify how many replies there have been.
      2. The list of topics doesn’t provide any indication of when the most recent reply was – it doesn’t sort the list. So, if there’s a new reply to a post from last week, there’s no way of knowing about it without scrolling down and opening that thread.
      3. Visually, it’s very difficult to figure out where one post ends, and the next begins.
      4. Posting code is a disaster.
      5. Links don’t post as actual link anchors. I’m sure you’ve heard about this newfangled “hyperlinks” thing. It creates something called a “web.” 😉

      This part of the support site is a large step down from what came before it.

    • Shane Faulkinbury

      June 19, 2014 at 5:43 pm


      I have the free version of JW Player that Windows 8 For Dummies advertises and I’ve been receiving updates. However it does not allow me to copy movies I have purchased onto my computer. Is says that it is a copyright infringment. The problem is that I bought them so is there a way around this? Please help me out.

      Thank You

    • alireza

      August 11, 2014 at 6:51 am


      how i can use jwplayer in local web site(intranet) no internet connection is avalable.

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