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How Knowledge Network Boosted Plays 100x using JW Player’s Superb Platform and Customer Service

The Challenge

Knowledge Network wanted to break into a new market by launching a video site for children. It needed to produce an exceptional video experience for an audience who grew
up using tablets. To engage and retain these young viewers, the Canadian public broadcaster aimed to move away from Flash to a stable HTML5 player that worked on any device.

The Solution

After “many frustrations” with an old video solution, “JW Player came in and rescued us,” said Director of Web Channels Ravi Singh. The player offered a bandwidth selector, SDKs to customize the kids app, and closed captioning. The JW secret sauce, though, was personalized customer service. After “fantastic” onboarding, Singh could access quick support by picking up the phone. JW Player also regularly checked in. “Just that caring attention of calling your client means a lot.”

The Result


Uptick in Total Plays for
Knowledge Kids


Growth in Total Plays for Knowledge Primetime


Knowledge Kids Plays

Knowledge Network gained phenomenal traffic using JW Player. One huge lift was the 100x uptick in total plays for Knowledge Kids—from 100,000 plays to 10 million plays in the last two years. Its network for adults, Knowledge primetime, grew from 800,000 plays to more than 1.1 million plays between 2015-16. Due to flawless playback, user complaints dropped from “several times a day to maybe once a month,” said Singh. Because of JW Player’s excellent customer service and solutions, the partnership will grow. “Our main strategy is expanding our platforms,” said Singh, “and we’ll use JW Player wherever possible.”

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Who is JW Player?

JW Player is the most powerful and flexible video platform powered by the fastest, most-used HTML5 online video player. We combine world-class software with unique data insights to help digital businesses deliver amazing video experiences, grow audiences, and maximize revenue. JW Player pioneered video on the web over a decade ago and continues to innovate as the world’s largest network-independent platform for video delivery and intelligence.

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