Why Aren’t My Ads Playing?

Part 3 of JW Player’s Support Team series on video platform tips, tricks, and best practices

One of the questions we receive the most often is "why are ads not playing in my player?" It is certainly understandable that this is an anxiety-inducing problem, as no ads means no ad revenue. What we find most often is that the player is doing everything correctly, but the ad network is simply not returning an ad for our player to play.

My goal with this blog post is to help you test that our player is doing everything correctly. When you have conversations with your ad networks, you can do so with 100% confidence that our player is not part of the problem. (But if you find that there is an error on our side, we will certainly escalate it to our engineers.)

How to Build the Perfect Video Test Page

Part 2 of JW Player’s Support Team series on video tips and tricks

There is always more than one way to do things, and certainly building websites is no exception. We are not familiar with the entire tech stack you have built on your website (a.k.a. we are not going to read through your minified code), but we are experts when it comes to JW Player. This might be the first time you are trying to implement our player on a page, but we do this every day. Like those insurance commercials, we know a thing or two because we have seen a thing or two...okay, make that closer to 50,000 support cases.

Behind the Scenes with JW Support

Having issues with your video product? We're here for you.

Hi, my name is Todd Grunow and I am the Director of the Technical Support team here at JW Player. Last month marked my fourth year here at JW, and while you might recognize my name from an e-mail thread or forum post, I figured it was about time for me to step away from the Support queue to write a few words about our team's mission and give you a glimpse of what goes on behind the scenes here at JW Support.